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Forerunner in weatherproof electricity distribution and customer-oriented service

Elenia Oy, the parent company of Elenia Group, is an electricity distribution company that provides electricity for a total of 415,000 household, corporate and community customers in more than one hundred municipalities in the Kanta-Häme, Päijät-Häme, Pirkanmaa, Central Finland, Southern and Northern Ostrobothnia regions. Elenia is responsible for the operation, maintenance and development of its electricity network as well as, the measurement of customers’ electricity consumption and the delivery of energy information to electricity suppliers. Electricity networks and connections are built in cooperation with Elenia’s contractor partners.

Elenia is the second largest among the roughly 80 electricity distribution companies in Finland. Its operational area mainly consists of rural areas but also towns of various sizes.

In 2014, Elenia Oy’s revenue was EUR 227.2 million. The company had 273 employees at the end of the year.

Developing security of supply of electricity and smart grids

A forerunner in the security of supply, Elenia has only built weatherproof underground network since 2009. Also in 2014, the company’s most significant investments, amounting to approximately EUR 100 million, were directed to the construction of weatherproof electricity network. At the end of 2014, the cabling rate of Elenia’s electricity networks was 30.9%. This means that the company is ahead of schedule to meet the targets for the security of supply as stipulated by the Electricity Market Act.

Another important goal for Elenia has been to combine information systems and electricity networks to create a smart grid, a smart electricity network providing and using real-time information. In this respect, Elenia is a forerunner both nationally and internationally.

A forerunner in developing services

Elenia’s goal is to be a forerunner in developing services in the energy sector. Elenia’s customers have online access to information on their hourly, daily and monthly electricity consumption and their invoicing is based on actual consumption. In addition to telephone and web-based services, Elenia serves its customers via mobile applications and chat. The mobile application Elenia Mukana enables customers to monitor their electricity consumption and invoicing, to check whether they have the electricity turned on and to report faults. In 2014, Elenia also increased its use of social media as a service channel.

In case of outages, Elenia’s electricity network automatically determines fault locations and directs electricity distribution to the unaffected parts of the network. Customers receive real-time information via text messages, email, online map services and telephone.

To underline its commitment to improve the security of supply, Elenia has, since 2007, paid voluntary compensation to customers for all outages that last more than six hours.